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Helpful Information

Your Subscription Tickets

Throughout the season you will receive your tickets approximately two months before the first performance of each show. Off-Mirvish tickets are mailed together prior to the first production. You can choose to receive your tickets by regular mail or print-at-home tickets via email. Please call Mirvish Subscriptions if you wish to change your delivery method.

Communication

By providing your email address we will be able to keep in contact with you throughout the season regarding important Subscriber information. We will also provide you with preshow emails so you don’t miss your performance.

Ticket Exchanges

Subscription tickets can be exchanged at no charge, but must be exchanged a minimum of two business days prior to the performance date. Ticket exchanges can be made by phone and are subject to seating availability.

MIRVISH SUBSCRIPTION Newsletter

A benefit of being a Mirvish Subscriber is receiving the free, must-read, Subscriber newsletter, that provides you with in-depth information about the shows on your Subscription season. 

SUBSCRIPTION CHANGES

If you require any changes to your Subscription, please call the Subscription Department at 416-593-4225 or 1-800-771-3933, Monday to Friday from 8:30am to 7pm or write us an email at subscriptions@mirvish.com.

THEATRE SEATING

ORCHESTRA seats are the seats on the first floor of a theatre. All our theatres have three sections in the orchestra seating area. Sections are indicated “right,” “left,” or “centre” orchestra.

The DRESS CIRCLE (Princess of Wales & Royal Alexandra Theatre) or the MEZZANINE (Ed Mirvish) is the first balcony in the theatre.

The BALCONY (Princess of Wales, Panasonic & Royal Alexandra Theatre) contains the uppermost seats in a theatre and is the third level of seating in the theatre.

FACILITIES FOR HEARING-IMPAIRED

The Royal Alexandra, the Princess of Wales, the Ed Mirvish and the Panasonic are all equipped with infra-red listening systems for the benefit of the hearing-impaired. These systems require use of headsets which are available, free of charge, at the theatre coat-check counters (at the lobby concession desk in the Royal Alexandra).

Please reserve a headset, as there are limited numbers, by calling 416-593-0351 ext 533 or email mkatamba@mirvish.com at least 48 hours before your performance. Patrons borrowing headsets will be asked to leave a piece of photo ID or credit card (as a form of security deposit) which will be given back when the undamaged headset is returned, following the performance.

GENERAL TERMS OF SALE

We always strive to bring you the best theatre, however, due to the nature of live performance, all programs, artists, dates and venues are subject to change. All Subscription prices include an administrative fee. HST 101575844. Main Subscription Season seating is based on the Princess of Wales Theatre. You will receive comparable seating for shows taking place in our other venues. Due to unforeseen circumstances, seat allocation may change without notice. All gross prices include $3.25 Capital Improvement Fund (CIF). New subscriptions are processed on a first-come-first-served basis after renewing subscriptions. All shows not part of the Subscription season, including bonus shows, include HST and CIF. Seating subject to availability. No refunds.

ACCESSIBILITY FOR GUESTS WITH DISABILITIES

Ed Mirvish Enterprises Ltd. (EMEL) is committed to excellence in serving all customers including people with disabilities. You can find our policies online at www.mirvish.com/accessibility.

PAYMENT

We cannot process your Subscription renewal until full payment or partial payment is received by the payment deadline. There will be a $25 charge for any cheques returned from the bank. For credit card payments the amount of your subscription will be charged to your account under “Mirvish Productions” upon receipt of your order. Cash payment can only be made in person at the Subscription Office, at which time a receipt may be obtained. Cash may be used as a full payment or as a deposit accompanied by a post-dated cheque.

CANCELLATION POLICY

A $25 per seat cancellation fee will apply if a Subscription is cancelled after the first performance. In addition, you will be charged the regular Box Office ticket price, plus all applicable service charges on any tickets already used. All refunds will be issued according to the original method of payment, with the exception of cash payments, in which case a cheque will be issued.

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