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What To Expect During Your Visit To The Theatre

This page last updated on April 20, 2022

Vaccination

Performances in our theatres are at full-capacity seating.

The requirement of our patrons to be fully vaccinated also means that all of our staff, artists and crew must be fully vaccinated to enter and work at the Mirvish theatres.

Proof of Vaccination - All patrons, 12 years of age or older, upon entry to the theatre, must provide the following documentation:

  • Enhanced vaccine certificate (QR code) of full COVID-19 vaccination issued by the public health authority that administered the vaccine, meaning the full series of a World Health Organization (WHO) approved COVID-19 vaccine or combination of accepted vaccines, received at least 14 days prior to the performance date. Documentation can be displayed on a mobile device or printed. For patrons who received their vaccinations in Ontario, documents can be accessed at covid19.ontariohealth.ca.
  • Government issued ID (i.e. driver’s license, health card or passport) that matches the proof of full vaccination documentation.

Children under the age of 12 are not required to provide receipt of vaccination.

Nine First Nations communities are excluded from providing an enhanced vaccination receipt. Members of these communities are still required to show a vaccine receipt and a form of ID. 

Visitors from outside of Canada who do not have access to a QR code from their home jurisdiction or country that can be successfully scanned by the Verify Ontario app may show their own country’s or jurisdiction’s vaccine receipt(s) to prove they are fully vaccinated and must show their valid non-Canadian passport or NEXUS card as ID. 

Medical / Clinical Trial Exemptions -Patrons unable to be fully vaccinated as they have an active medical exemption or are participating in a Health Canada approved COVID-19 vaccine clinical trial as specified in Ministry of Health guidance, need to provide the following documentation:

  • Enhanced medical/clinical trial exemption vaccination certificate with official QR code.
  • Government issued ID (i.e. driver’s license, health card or passport) that matches the proof of full vaccination documentation.

Patrons unable to provide this documentation will not be admitted. Vaccine receipts without a QR code are no longer accepted as valid proof of vaccination.

Masks

All visitors and staff will be required to wear a mask that fully covers the nose, mouth and chin at all times during their visit to the theatre. Masks should fit snugly against the face without gaps; cloth masks should have at least two layers of fabric. Neck gaiters and bandanas are not permitted.

Contactless Ticketing

We suggest contactless entry by choosing mobile tickets for your method of delivery. Mobile tickets can be presented on a digital device, printed or accessed through the Mirvish App. Mailed tickets and Box Office pick up are also available. Please check Box Office hours prior to heading to the theatre.

contactless payment by mikicon from the Noun Project
Contactless Payment

Tap-and-go! At this time, only contactless payments are being accepted. No cash or cheque payments.

Flexibility

Read the complete COVID-19 Mirvish Ticket Guarantee. We are offering flexible ticket options up to 24 hours prior to the date on your tickets. Please call 1.800.461.3333.

Sanitization Stations

We ask that you use the hand sanitizer provided as you enter the theatre. Sanitizer can also be found at designated points throughout the venue. 

Concessions & Coat Check

Bars and concessions are open at all of our theatres. Food and beverage may only be consumed in the lobby areas. Coat checks are open.

Cleaning

Enhanced cleaning measures have been put into place before, during and after each performance. Common contact surfaces and washrooms are regularly sanitised by our on-site cleaning team.

Ventilation

Our theatres are equipped with state-of-the art ventilation and filtration systems which introduce fresh air at regular intervals.

We are here to help! – Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, please don’t hesitate to ask.

Valid Until: May 30, 2022


WTTC TIAO Safe Travels

Mirvish Productions has implemented the new safety measures for travelers that the World Travel & Tourism Council (WTTC) has recognized and approved through the #SafeTravels Stamp.