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GalaPro

GalaPro Entertainment

Mirvish Productions is excited to announce a new addition to our Accessibility Services: the GalaPro system. This innovative technology delivers real-time closed captioning and audio description right to your own personal mobile device, via the GalaPro app, no matter where you sit in the theatre. Already currently in use in over 90% of Broadway theatres, we are thrilled to be among the first in Canada to offer this service to our audiences. Available for free for all patrons with the GalaPro app. Download on Apple and Android!

Apple app logo Google play

Available for all performances from February 1 through April 30, 2023 of Harry Potter and the Cursed Child (Closed Captioning and Audio Description).

GET READY

Download the app

Download the Gala Pro mobile app from the App Store or Google Play. Search for GalaPro (one word).

Create your account

New users select “Get Started Now” and enter your email and create a password.

Charge your phone

Ensure your phone is fully charged! Running the app will typically use up 15% of your battery during the performance.

At the theatre

1. Log in

Log in to your GalaPro account.

2. Select Toronto

Tap the compass arrow (top left) to select Toronto.

3. Select Your show

Choose Harry Potter and the Cursed Child.

4. Choose your service(s)

Choose Closed Captioning or Audio Description service.

5. Your phone settings

Set your phone to Airplane/Flight mode. Turn of any alarms or notifications (Do Not Disturb mode).

6. Select Wi-Fi

Turn on Wi-Fi and select the GalaPro Wi-Fi network. Password: galapro1

7. Return to galapro app

Go back to the Gala Pro app. The service(s) you have selected will start automatically once the show begins.

8. Enjoy the show!

That's it! Settle in, sit back and enjoy the show.

GALAPRO Tip!

To adjust font size and brightness or text colour, use settings on the top left of the screen. Wired headphones must be used for Audio Description (not compatible with Bluetooth). 

FAQ

The technology is designed to adhere to and respect the rules of the theatre.  Airplane mode is always on, blocking phone calls and messages, and a black screen with red or grey lettering is designed to guarantee that only the individual using GalaPro can see it from their personal screen.

No. Audience members may use the service, free of charge, at any performance where it is being offered.

No. One of the great benefits of GalaPro is that the system allows you to sit in any seat and any price range, for any performance designated as a GalaPro Performance date/time.

The CAA Ed Mirvish Theatre is currently the only Mirvish venue equipped with the GalaPro system. (But we hope to add more venues in the future!) Closed captioning and audio description will be offered for Harry Potter and the Cursed Child, all performances February 1 through April 30.

Any mobile device (iOS or Android) can be used, as long as it has an operating system from the latest 4-year period.

A Forgot Password link is available on the app. A reset email will be sent immediately to your GalaPro account email address, allowing you to do a quick reset. TIP: Simple passwords are recommended. Only 6 characters are required, non-case/character specific.

Yes. A limited number of house devices (pre-loaded with GalaPro app, and optional wired headphones) will be available for borrow, free of charge. Please visit the Coat Check on the Mezzanine level.

Yes. A limited number of holders (compatible with all 4-7" phones) are available for borrow, free of charge. Please visit the Coat Check on the Mezzanine level.

Our Front of House team will be available to assist you, should you have questions at the theatre.