Subscribers

When purchasing a subscription online or by phone, seating will be assigned by best availability at each of the four Mirvish theatres, regardless if a venue is being used that season or not. These seats are called ‘base seats.’ These base seats are your seats and are carried over every time you renew, so you know exactly where you are sitting. If you decide not to renew your seats, they will be released for sale.

Seating allocation may change due to requirements for each production.  Comparable seating will be assigned.

Your base seats for each venue are then used to assign your seats into each show in the season. Dates are assigned by Mirvish Productions, and can be exchanged (subject to availability) to suit your schedule.

ORCHESTRA seats are the seats on the first floor of a theatre. All our theatres have three sections in the orchestra seating area. Sections are indicated “right,” “left,” or “centre” orchestra.

The DRESS CIRCLE (Princess of Wales Theatre & Royal Alexandra Theatre) or the MEZZANINE (CAA Ed Mirvish Theatre) is the first balcony in the theatre.

The BALCONY (Princess of Wales Theatre, CAA Theatre & Royal Alexandra Theatre) contains the uppermost seats in a theatre and is the third level of seating in the theatre.

Auto renewal is for subscribers who want to renew their same seats, performance day and renew season after season.

1. To opt-in to auto renewal and provide a valid credit card call 1.800.461.3333.
2. You can choose to pay your subscription seats in full or in pre-set instalment payments. Changes to seat location or quantity cannot be submitted with an auto renewal.
3. The above settings will be kept on your account for each renewal moving forward. You can always change/update your credit card or opt-out of auto-renewing at any time.
4. At the launch of each new subscription season, we will send you an email with the complete line-up of shows. We will also remind you of your auto-renewal and the value of your subscription seats.
5. We will charge your credit card seven (7) business days after the launch of the season, giving you a chance to opt-out if you wish.
6. We will email you a confirmation of your booking once your subscription has been processed. 
7. There is no cost to participate.
8. Auto renewal will:

• Renew all your seats on the same day of the week as last season.
• Renew all seasons (Main and/or Off-Mirvish) from last season.
• Deliver your tickets the same way as last season – regular mail or mobile.

AUTO RENEWAL TERMS AND CONDITIONS

By providing a saved method of payment (valid credit card), and opting-in to the Mirvish Subscription Auto Renewal program, you authorize Mirvish Productions to charge your credit card in full or monthly instalments of the total amount of the subscription renewal order. The total order charge, along with your full subscription renewal details will be communicated to you prior to initiating the auto renewal, which will take place on or around seven (7) business days after the launch of each new Mirvish subscription renewal campaign. The auto renewal confirms your same subscription seat(s) and performance day(s) for each season - Main and/or Off-Mirvish and ticket delivery preferences. If a payment is not successfully processed, due to expiration, insufficient funds, or otherwise, your subscription renewal will not be completed until we have successfully charged a valid payment method. Unpaid seats will be dropped after the renewal deadline. Only one method of payment, per account, can be used for auto renewal. Instalment payment terms apply. Gift certificates cannot be applied. Subscribers may opt-out of the auto-renewal program at any time by calling 1.800.461.3333.

Main Season tickets will be sent approximately two months before the first performance of each show. Off-Mirvish tickets are sent together prior to the first production.

You can choose to receive your tickets by regular mail or mobile by email. Should you need to change your preferred method of delivery at any time, please contact Audience Services at 1.800.461.3333.

Your performance date and time for each subscription show are not confirmed until tickets are delivered. 

If you’ve tried exchanging your subscription tickets and still cannot make your performance, consider sharing your tickets with a friend, family member or colleague. You may also consider donating your tickets to KIDS UP FRONT, a registered charity that distributes tickets for cultural events to deserving kids and their family. Find out more about this partnership.

Please contact Mirvish Audience Services at 1.800.461.3333 to inquire about accessible seating and services. You may also visit Accessibility to learn more.

All of our theatres are equipped with assisted listening systems - the Sennheiser FM system, in use at The Royal Alexandra Theatre and Princess of Wales Theatre, and the Sennheiser infrared system, at the CAA Ed Mirvish Theatre and CAA Theatre. These systems require the use of headsets, with options in two styles: the induction loop (used in combination with hearing aids that have telecoil or T-switch capability), and the stethoset (U-shaped receiver with earbuds that go directly in the ear).

Headsets are available to borrow, free of charge. Quantities are limited. Please reserve in advance by contacting assistedlistening@mirvish.com. When picking up the device at the theatre, patrons will be required to leave either a piece of Photo ID or a Mirvish subscriber card.

By providing your email address we will be able to keep in contact with you throughout the season regarding important subscriber information. We will also provide you with preshow emails so you don’t miss your performance.

Please contact Mirvish Audience Services at audienceservices@mirvish.com to cancel your subscription seats. A $25.00 per seat cancellation fee will apply if a subscription is cancelled after the first performance. In addition, you will be charged the regular box office ticket price, plus service charges, on any past performances and extra ticket purchases. All refunds will be issued according to the original method of payment.

Mirvish Productions will do its best to accommodate subscribers who miss their performance into a future performance of the same production and engagement. A $10.00, per ticket, replacement fee applies. Reseating is at the discretion of Mirvish Productions and is subject to availability. There is no guarantee of replacing tickets into future performances.

If you require a replacement card or would like additional Subscriber Cards, please contact Mirvish Audience Services at 1.800.461.3333.

The Mirvish Subscriber Card unlocks a number of benefits.

Receive a 15% discount on food and beverage ordered at any of the bars and concessions located in the Mirvish theatres. Present your Subscriber Card prior to placing your order. The Subscriber Card cannot be used at roving ushers in the auditorium or for merchandise.

Present your Subscriber Card at one of our participating restaurants to receive a discount on your meal and enjoy. An up-to-date listing can be found here. Conditions apply.

Present your Subscriber Card to receive a $4.00 parking discount at the Mirvish parking garage (Princess of Wales Theatre). Discount is only valid during subscription shows taking place at either the Princess of Wales or Royal Alexandra Theatres. Valid for one use, per subscription show.

Subscribers to the 2019/20 Season were unable to use all the benefits available to them for that season due to the closure of our theatres.

One of the benefits included the use of Mirvish money loaded onto their Subscriber Card. With the full re-opening of our theatres, Mirvish Productions will extend the availability of the Mirvish money to any unrenewed subscribers until June 30, 2022.

Mirvish money will not expire for subscribers who have an active/renewed subscription.

For complete terms of use of the Mirvish Subscriber Card, please visit our Terms and Conditions of Ticket Sales.

Subscribers enjoy dining discounts at participating restaurants within easy walking distance of all four Mirvish downtown theatres.