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This page last updated on July 12, 2021

Frequently Asked Questions

Got a question? We're here to answer! If you don't see your question here, drop us a line at audienceservices@mirvish.com


Ticketing

Mirvish Productions is the official ticket source for the Mirvish Theatres. Tickets can be purchased by phone at 1.800.461.3333 or online at www.mirvish.com. You may also purchase tickets in person at a Mirvish Theatre box office. See Theatres to find box office hours of operation.

Mirvish Productions owns and operates the Royal Alexandra Theatre, Princess of Wales Theatre, Ed Mirvish Theatre and CAA Theatre. There are times when other theatres and venues are used for our productions. This will be clearly noted on our website.

Be aware that the theatre may refuse to honour a ticket known to have been acquired from an unauthorized source. Ticket brokers and agents - also known as re-sellers - buy tickets to popular events in bulk, in advance, to re-sell later at a profit. It is illegal in Ontario to sell a theatre ticket for more than the price printed on the ticket. Brokers slip under the law by selling tickets at face value, but with an added administrative charge or finder’s fee that can double or triple the price. Brokers have also been known to sell counterfeit and stolen tickets. While some brokers and agents are reputable, it is an expensive service and the buyer must beware.

Yes! All of our quoted prices are in Canadian dollars.

No, we do not provide price lists in other currencies. Rates of exchange vary daily. If you make a ticket purchase by credit card, we will bill your card in Canadian dollars; your credit card company will, in turn, bill you in your local currency, applying the rate of exchange it has set on the date on which the exchange is made.

The only tax applied is the 13% Harmonized and Services Tax (HST), similar to the British VAT. This tax is included in the quoted ticket price; it is not added on.

No. Refunds are given only on taxes paid on goods purchased in Canada and exported, unused, from Canada. Your theatre ticket is considered “used” in Canada and the tax paid on it is not refundable.

There is no requirement that you purchase advance tickets but it is recommended, as many performances sell out well in advance. You may buy tickets at the theatre box office right up until show time, provided seats are still available.

You can make cash payments in person at any Mirvish Theatre box office, for any of our show tickets. See Theatres for box office locations and hours.

Most theatre productions offered through this website do not have senior/adult/student/child pricing; the price of the ticket is determined by seat location, date and time and is the same for all ages. If graduated pricing is not specifically advertised, it is not available.

A group sale is defined as a ticket order for a singular performance, meeting at the least the minimum group ticket quantity required by a production. Visit our schools and groups page for more information.

In theatre, a subscription refers to a series of shows that are sold as a package, usually involving a discount and special benefits. Mirvish Productions offers a Main Stage and Off-Mirvish Series. Learn more by visiting our Subscriptions page.

These credits will live in your Mirvish account and can be used (in whole or part) towards the purchase of tickets to any future show, a subscription, or a gift card. Credits can be applied as payment when purchasing online, in person at any Mirvish theatre box office, or by phone with Audience Services.

Gift Cards/Certificates are redeemable by phone (with a service charge), online (with a service charge) or in-person at the box office (no service charge). Gift Cards/Certificates can be used to purchase any ticket event that is sold through Mirvish Productions.

Gift Certificates do not have an expiry date and are good for the life of the theatre.

If you have any specific seating needs, including requiring an aisle seat, please contact Audience Services at 1.800.461.3333 to discuss the best options available for your ticket purchase.

Babes in arms or children under the age of two (2) are not permitted in the theatre. Children older than two (2) should be able to sit quietly in their own seat throughout a performance; if your child is unable to do so, and creates a disturbance, you will be asked to leave the auditorium. Some individual shows may set higher age limits; if so, this will be posted on our website. Parents are reminded that, unless a show is specifically designed for children or advertised as being “for the whole family”, most professional theatre is intended as adult entertainment and may not be enjoyed by, or be suitable for, children. If you are in doubt about bringing a child to any particular production, please ask before buying tickets.

Both the Fire Code and theatre insurance policies require everyone in a live theatre audience, regardless of age, to have an assigned seat and a ticket. This is the case even if the child sits in your lap and not in his assigned seat.

Children under the age of twelve (12) will not be admitted to the theatre without the presence of a guardian.

That one’s almost impossible to answer. First, it can depend on the show; different set designs can affect the view from different seats - for example, the elevation of the stage, the height of the set, the rake (angle up) of the stage, the width of the set. Second, much depends on personal preference - for example, some people love sitting in the front row, while others consider that much too close and prefer a seat further back for a fuller view of the whole stage; some people like box seats for their roominess and aura of ‘exclusivity’, while others find them too much of a ‘side view’. That said, the general consensus leans toward (1) seats nearest the centre in the front-middle of the orchestra (ground) level; or (2) those nearest the centre in the first few rows of either the first or second balcony. It’s important to remember that theatres are designed with the view of the whole audience in mind. Unless a seat is specifically labelled as “obstructed view”, you will see the stage clearly - and most importantly, you will see the show!

Sorry, but the answer is no. Reserved-seat theatre tickets sales are final; there are no refunds or exchanges.

If you lose your ticket, please promptly notify Audience Services at 1.800.461.3333 and we can make arrangements for a replacement ticket (or seating voucher). Please note: only the original purchaser is authorized to request / receive a replacement ticket. If your ticket was purchased or acquired from a third party, you must ask the original purchaser to contact us.

Don’t worry! We can locate your order by the email address you used to make the purchase.

Yes you can! Join our list.

At the Theatre

We suggest that you arrive at least thirty (30) minutes prior to the show.

All performances begin promptly as scheduled, and there are no refunds for latecomers. Latecomers will be admitted only at a suitable break in the performance, and seating location will be at the discretion of the management. If you are late, it may not be possible to seat you until the intermission; if the production has no intermission, you may not be admitted at all. Latecomers may watch the show on monitors located in the lounge.

There is no formal dress code enforced in our theatres. Most of the people you will see in the audience will probably be dressed in a “business casual” style.

We are committed to ensuring the enjoyment of all patrons. In consideration of those in the audience who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other scented products. If you are experiencing an allergic reaction due to your seating location, please contact the House Manager about the possibility of a relocation.

The role of the Audience is important at every performance. Please take time to review our Guide to Attending the Theatre prior to your visit. This guide was designed for student groups, however the content is appropriate for audiences of all ages!

Different shows have different running times. The approximate running time of the show - including any intermissions - is listed along with the show’s pricing and scheduling information. See the Shows section on this website for individual show listing information.

Outside food and drinks are not permitted in the theatre. A variety of snacks and drinks are available for purchase on site and are allowed in the auditorium. (In the event they are not permitted, there will be signage indicating this at the theatre.)

All of our theatres offer coat check service. The cost is $2.50 per checked item. See Venue Access Guides and Maps to locate the coat check (and other building facilities) prior to your next theatre visit.

If you are travelling immediately following the performance and need to check a small bag, you can do so at the coat check stations at the Princess of Wales, Royal Alexandra, Ed Mirvish and CAA Theatres.

Booster seats are available at the coat check on a first-come, first-served basis, for use by patrons up to four feet in height. Please note that not all seat locations may be suitable for the use of booster seats.

If you leave your seat during the performance, we will re-seat you only at a suitable break in the performance, which might not be until the intermission. Re-admittance to the auditorium and seating location will be at the discretion of the management.

No. Photos, sound or image-recordings of any kind are strictly forbidden when it comes to a theatre production. Not only is it a potential safety hazard for performers, it is a violation of intellectual property copyright laws. We do allow you to take photos of other places within the theatre, however everything on the stage - before, during or after the show - is strictly off limits.

So as not to disturb others, please refrain from tweeting and texting during the show. When the curtain goes up, your device must be turned off. However, we do encourage folks to tweet us pre and post show and during intermission @mirvish!

A lovely thought, but no - at least not while there is an audience in the theatre. You may certainly ask the cast, crew and front-of-house staff to stay late and perform privately for you, but you will then be responsible for paying them all, not to mention renting the theatre.

Please see the question above (for the same answer). A lovely thought, but no.

That would be lots of fun, but unfortunately, no. Both the stage and the backstage areas are strictly off-limits to anyone not directly involved with the production (for reasons of safety and insurance). However, please feel free to go to the stage door after the show - you might just meet some cast members there and get a few autographs!

Subscriptions

In theatre, a subscription refers to a series of shows that are sold as a package, usually involving a discount and special benefits. Mirvish Productions offers a Main Stage and Off-Mirvish Series.

Yes! Mirvish Subscribers enjoy great savings and exclusive benefits not available to the general public. See our Subscriptions page to learn more or contact Audience Services at 1.800.461.3333.

Groups

A group sale is defined as a ticket order for a singular performance, meeting at the least the minimum group ticket quantity required by a production.

Groups can be purchased online (group size limits may apply) or by calling Audience Services at 1.800.461.3333.

Group tickets are delivered after full payment is received.

Group orders will be sent to the group order contact. Delivery options include mobile tickets, box office pickup (check hours of operation), mail or courier. Additional fees apply for courier service.

Your email address allows us to keep in contact with you regarding your group order, and enables you to receive updates, new show announcements and special offers from us!

The role of the Audience is important at every performance. Please take time to review our Guide To Attending The Theatre with your group prior to your visit. This guide was designed for student groups, however the content is appropriate for audiences of all ages!

Many of our groups travel to our theatres by motor coach and school bus. The City of Toronto has identified parking spaces approved for use by buses in the downtown core.  View a map of the available spaces around the four Mirvish theatres.

Buses may legally “stop” to pick-up or drop-off passengers in any area where a “No Parking” or “No Standing” regulation is posted, provided the bus is actually engaged in this activity. Additionally, street signs designating bus Pick Up/Drop Off zones are available on King Street West and Victoria Street, near the entrances to the Princess of Wales Theatre, Royal Alexandra Theatre and Ed Mirvish Theatre. Mirvish Productions is not responsible for any fines issued to buses found parking illegally. Bus drivers can review regulations on the City of Toronto website here.

Schools & Education

While a “student” can be defined in many ways, our student offers and programmes are designed for the benefit of school groups affiliated with a school board and/or educational institute. A “group” is defined as a ticket order for a singular performance, meeting at least the minimum group ticket quantity required by a production.

Our team of Audience Service Representatives can book your student group tickets, by phone at 1.800.461.3333.

Ticket prices will vary based on the production; some shows do offer student rates (for student groups and/or individual students). Please check individual show listings for details.

Complimentary tickets are very rare in commercial theatre. As a general rule, teacher/chaperone comps are not available. However, the comp policy may vary on a show by show basis. Please check individual show listings for details.

Every show listing includes a content advisory and age recommendation. In addition, our Get To Know The Show Teacher’s Guide offers key points of relevance (including curriculum connections, themes and motifs, show synopsis, suggested guiding/reflection questions and more) to help you select the best show for your student audience. You will find a link to the Teacher’s Guide on the show listing page (see Shows) as well as in the Resources library.

Please contact our Education Manager at audienceservices@mirvish.com.

Yes! All of our theatres are located close to TTC subway stations and streetcar stops. Find the best route from your location to ours using the TTC website. Princess of Wales Theatre (300 King St W), Royal Alexandra Theatre (260 King St W), Ed Mirvish Theatre (244 Victoria St), CAA Theatre (651 Victoria St), Toronto.

Many of groups travel to our theatres by motor coach and school bus. Please ensure your bus driver prepares a plan for parking in advance of your trip. The City of Toronto has identified parking spaces approved for use by buses in the downtown core.  View a map of the available spaces around the four Mirvish theatres.

Buses may legally “stop” to pick-up or drop-off passengers in any area where a “No Parking” or “No Standing” regulation is posted, provided the bus is actually engaged in this activity. Additionally, street signs designating bus Pick Up/Drop Off zones are available on King Street West and Victoria Street, near the entrances to the Princess of Wales Theatre, Royal Alexandra Theatre and Ed Mirvish Theatre. Mirvish Productions is not responsible for any fines issued to buses found parking illegally. Bus drivers can review regulations on the City of Toronto website here.

Yes! We can provide you with a copy of our Certificate of Insurance. Please email your request to audienceservices@mirvish.com.

Yes! All of our theatres offer services and accommodations for guests with special needs, however access may vary based on the venue. Visit the Accessibility section on our website for more details.

COVID-19 Related FAQ

The safety of our audiences and staff is our priority. A number of new measures will be put in place as part of our reopening plan including: mask-wearing requirements, contactless ticketing, physical distancing throughout the venue, sanitization stations, one way entry and exit of the theatre, enhanced cleaning, contact tracing, and flexible ticket exchange policy. For more details please see the COVID-19 Audience Safety Measures page.

After many conversations with our friends at Hamilton, we can now tell you the show will indeed return to Toronto to resume the engagement that was cut short on March 13, 2020.

The Hamilton producers’ goal is to return to Toronto. The exact dates are not yet known, but it is the producers’ intention to restart Hamilton in Toronto at their earliest opportunity. Of course none of this can happen until the health and safety of the audience, artists and staff have been assured by our public health officials.

Those ticket-holders with tickets to performances that were cancelled who choose to retain the value of their tickets as a credit for Hamilton will have first priority for tickets to the new engagement at the same price and in the same section as the original tickets.

Those who opt for a refund will not have this privilege, but will have access in second position.

Once the new dates of Hamilton have been finalized, those who had tickets to performances that were cancelled will be the first to be notified.

When a show is cancelled, the most secure and efficient way to deal with the value of the order is to turn the total amount (face value of the ticket plus any service charges) into Mirvish account credits for the original purchaser. These credits will live in your Mirvish account and can be used (in whole or part) towards the purchase of tickets to any future show, a subscription, or a gift card. Credits never expire and can be converted into a full cash refund at any time.

A Mirvish credit is also the best way to support the performing arts - your vote of confidence in the return of a strong and vibrant artistic community.

If you received a credit as a result of a cancelled performance due to COVID-19, but now wish to convert that into a refund, please contact Audience Services at 1.800.461.3333.

Yes. When we have shows on-sale you will be able to access and use your credit online.

To apply your credit to a renewed 2021/22 Subscription on an instalment plan or towards your un-renewed Subscription seats, you may email audienceservices@mirvish.com with your subscriber number or call Audience Services at 1.800.461.3333.

Log into your account. Go to ACCOUNT. Click CHECK AVAILABLE MIRVISH CREDIT.

If you were given tickets for a performance that was cancelled due to COVID-19 as a gift, you may transfer the value to a Mirvish Gift Certificate. You can request a refund, however this will be credited to the person who purchased the tickets.

Purchasing tickets from a re-seller (such as Stubhub) comes with its own inherent risks. Along with no guarantee of authenticity and exorbitant mark-ups on the face value ticket price, there is no protection or recourse available should something happen, such as COVID-19. You will need to contact the website or person you bought your tickets from. Unfortunately, we cannot help you.

A newly staged, one show magical experience will arrive at the Ed Mirvish Theatre in May 2022. Check the Harry Potter show page for more information.

Accessibility

Yes. All of our venues offer wheelchair-accessible, as well as special access and bariatric seating options, and are equipped with private barrier-free washrooms. Due to the unique character of each theatre, the location of seating, number of stairs and access to elevators will vary. See the Accessibility page for more information on our building facilities and services. To book special access tickets please contact Mirvish Audience Services at 1.800.461.3333.

Yes. All of our venues are equipped with assisted listening systems for the benefit of guests who are deaf or hard of hearing. These systems require the use of headsets which are available to borrow free of charge and can be reserved in advance. See Accessibility Services for more information.

Yes. We offer open captioned performances for select shows in our season; ASL interpreted and relaxed performances are also offered when available. See Accessibility Services to learn more.