Services

Restricted Mobility

We offer wheelchair-accessible, special access and size-accommodating seating options at all of our theatres. All venues are equipped with private barrier-free washroom facilities. An adult changing table is available upon request when booked in advance. Guests are welcome to bring their own personal assistive devices; devices, such as walkers, can be stored safely outside the auditorium during the performance. A limited number of courtesy wheelchairs are also available on site.

Support Persons

We welcome support persons who accompany patrons with disabilities. A support person is understood as an individual chosen or hired to assist with mobility, communication, personal care, or access to our theatres.

We are now a participating venue of the Access 2 program. Select performances may offer accommodations for Access 2 card members purchasing a full priced ticket. These arrangements vary show by show and are subject to availability. For further enquiries, please contact us directly by calling 1.800.461.3333. Visit our Contact Us page for the most up-to-date phone room hours.

Please have your Access 2 card number ready when calling to request support person accommodations.

Not yet a member? Visit the Access 2 website to learn more and apply.

Assisted Listening Systems

All of our theatres are equipped with Sennheiser assisted listening systems. These devices come in two styles: the induction loop (used in combination with hearing aids that have telecoil or T-switch capability), and the stethoset (U-shaped receiver with earbuds that go directly in the ear).

Devices are available to borrow, free of charge.  Quantities are limited.  Reservations can be made up to 48 hours in advance of your performance, and devices will otherwise be available on a first-come-first-serve basis.  To make a reservation, please contact assistedlistening@mirvish.com. When picking up the device at the theatre, patrons will be required to leave either a piece of Photo ID or a Mirvish subscriber card.

GalaPro Performances

Mirvish Productions is excited to announce a new addition to our Accessibility Services: the GalaPro system. This innovative technology delivers real-time closed captioning and audio description right to your own personal mobile device, via the GalaPro app, no matter where you sit in the theatre. Available for free for all patrons with the GalaPro app. Download on Apple and Android!

Get Ready! Visit Galapro page

Services offered vary by production.

Low Vision

Digital show programmes with adjustable font size (option to make text larger or smaller) are available on our website (see Shows) or through the Mirvish app. Download the app on your Android or Apple device.

Complimentary admission for one support person may be available on a show by show basis for guests with a valid CNIB card, subject to restrictions.

Service Animals

Service and support animals are welcome in our venues. Please advise the Box Office or Audience Sales Representative when ordering your ticket to ensure suitable seating is reserved.

Sensory Friendly & Relaxed Environment

Mirvish Productions offers relaxed performances for select shows. Relaxed performances are designed for the benefit of any patrons who require a sensory-friendly and less restrictive audience experience. Small adjustments to the production are incorporated to minimize the intensity of lights, sound and startling effects, and there is a relaxed attitude to noise and movement within the auditorium. Patrons may exit and re-enter the auditorium as needed, and designated quiet spaces are available in our lobby lounges. People of all ages and abilities are welcome to attend a relaxed performance.

Please check back for relaxed performance schedule.

Medical Assistance

Please speak to a member of the Front of House team should you require assistance at any time during your visit, and they will seek out the appropriate help.

Scent Allergies or Sensitivities

We are committed to ensuring the enjoyment of all patrons. In consideration of those in the audience who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other scented products. If you are experiencing an allergic reaction due to your seating location, please contact a member of the Front Of House team about the possibility of a relocation.