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This page last updated on November 21, 2023
At Mirvish Productions we respect your right to privacy and are committed to safeguarding the personal information you provide to us through the Mirvish Productions website, www.mirvish.com and other websites we maintain (the “Sites”), through the Mirvish Production mobile application (“App”), over the phone through the Audience Services department, in-person at the Mirvish theatre box offices or through messaging services (Text, Messaging apps). In this policy, the Sites and the App are referred to as the Mirvish Portals and users of the Sites and the App are referred to as “Users”.
Collection Of Personal Information
In order to make a commercial transaction (e.g. purchase tickets to a show), enter a contest/promotion, subscribe to an e-newsletter or access the App, Users of certain applications on the Sites or for patrons over interacting over the phone with Audience Services staff may require Users/patrons to provide personal information. Mirvish Productions may share this information with a limited number of third parties for the purpose of providing more enhanced and personalized services and experiences to Users.
Mirvish Productions provides a number of free email and text message (SMS) communications.
E-News/Special Offers Communications
Sent to patrons who sign-up expressly through Mirvish.com, through Audience Services or those who have made a purchase with Mirvish Productions (and provide an email address).
Group Communications will only be sent to those who have made a purchase on behalf of a group or for those who have expressly opted-in via Audience Services.
Mirvish Productions communicates to its theatre Subscribers through an exclusive e-newsletter for active Mirvish Subscribers. Only those subscribed to the current Mirvish Productions Theatre Season (Main or Off-Mirvish Seasons) will be opted into this communication.
Show-related Emails / Texts
As a service to our patrons, show-related emails or text messages (SMS) will be sent both in advance and after a performance they have purchased tickets to highlighting key information about the performance.
Email communications are sent through a third-party Email Marketing System (EMS).
Text Message (SMS) Communications
Sent to patrons who sign-up expressly to receive text messages (SMS), this service allows patrons to receive text messages on their mobile device for general communications and/or show related alerts. By providing a mobile number, and opting in, the patron agrees to receive real-time text alerts from Mirvish Productions. Message and data rates may apply. Patrons are advised to contact their wireless carrier for details. Service only available in Canada. Text message communications are sent through a third-party SMS platform.
Any electronic correspondence sent by Mirvish Productions will always offer patrons/ Users the option to be removed from the e-mail/electronic or text messages list.
You may remove yourself from any email lists through the unsubscribe link found in any email received. To be removed from text message lists, patrons can text STOP to short code 242424 in Canada or follow the unsubscribe instructions included in any text message. Patrons may also text HELP to 242424 in Canada for further assistance. Text message services are not provided outside of Canada.
To modify your personal information and settings, contact Mirvish Productions directly at:
322 King Street West, Suite 325
Toronto, Ontario, Canada M5V 1J2
Mobile Application And Push Notifications
The App may request access or permission to certain features from your mobile device, including Bluetooth and location services. If you wish to change your permissions, you may do so in your device’s settings. No personal or financial information is stored in the App.
The Mirvish App may request to send you push notifications regarding performances you have purchased tickets for, ticket on-sales, activities or promotions taking place at our theatres or the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
Non-personal Identification Information
Mirvish Productions may collect non-personal identification information about you whenever you interact with the Sites. Non-personal identification information may include the browser name, the type of computer and technical information about the means of connection to the Sites, such as the operating system and the Internet service providers utilized and other similar information.
An email address and password are required when making a purchase online through the Site in order to complete a transaction. The only official and authentic website through which tickets can be purchased from Mirvish Productions is www.mirvish.com.
Email addresses and mobile phone numbers provided to Mirvish Productions through its official site, www.mirvish.com are used to send you a confirmation of your transaction, pre-show reminders, post show thank you emails and special offers/e-News emails. You may unsubscribe from these communications at any time through the unsubscribe link found in these emails or by texting STOP to 242424. Under Canada’s Anti-Spam legislation (CASL), individuals can be sent commercial electronic messages from an organization with whom they have an existing business relationship or who have expressly opted-in to receive communications. For more details on CASL, you can read the legislation in its full form at the Government of Canada’s website.
Information To Third Parties/contests And Promotions
Mirvish Productions may occasionally present a special contest or promotion on its Site, App or through a mailing list that is accessed through a partnership with another organization(s). To qualify for entry, we may ask you to provide personal information (i.e. name, address, phone number, age and other demographic information). If we plan to share that information with the other participating partners, we will provide a statement to that effect.
We strongly suggest you read any rules and regulations that are provided for contests and promotions provided through the Site, App or through a mailing list, determine how your information is to be used.
Advertisers & Sponsors
Mirvish Productions may send you ads through its Site or App from third-party advertisers and sponsors. These companies may use information about your visits to the Site or App and other websites that are contained in web cookies (defined below) in order to provide advertisements about goods and services of interest to you.
Mirvish Productions will protect any personal financial information that you share with us. If you make a purchase through the Site to attend any of our productions or any other productions for which Mirvish Productions is an agent, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties. Any web page on our Site that requests credit card information is encrypted, using Secure Socket Layer technology for your protection. To process payment plans, credit card information is stored as a token, a secure method of removing sensitive financial data from our internal network and replacing it with a randomly generated, unique placeholder.
Cookies are small pieces of text sent by your web browser to our Site and other related services. A cookie file is stored in your web browser and allows the service or a third-party to recognize you and make your next visit easier and the service more useful to you.
Our cookies fall into two categories:
- Essential cookies that are required for the Site to operate properly. If these are deactivated, a User will not be able to use essential website services.
- Performance cookies that are used to monitor website performance. They allow us to correct errors and optimize our Site for the best possible user experience.
Some of the cookies used on our Site come from service providers and advertisers which fall into the categories above. Cookies from services such as Google Analytics allow us to monitor web traffic and help us with market analysis and improving performance.
Mirvish Productions provides access to a variety of protected content including, but not limited to, text, photographs, graphics, images, illustrations, audio, video clips and logos that are protected by copyright as a collective work and/or compilation under the Canadian copyright laws, international conventions, and other copyright laws.
Any reproduction, modification, publication, transmission, framing, misuse, transfer, sales, or distribution of this content is prohibited unless prior consent is obtained from Mirvish Productions and/or the Presenters and/or Producers of any production taking place at any of Mirvish Productions’ theatres or to which Mirvish Productions has sold tickets. Notwithstanding the foregoing, use of this content may be used by authorized publicity or marketing contacts for promotion and news purposes but must not be archived for future use. Any notices and or credits provided on content, such as footage, photographs, images, and logos, must not be removed.
Your Acceptance Of These Terms
By using the Site(s) or App that Mirvish Productions maintains, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites or App. Your continued use of the Site or App following the posting of changes to this policy will be deemed your acceptance of those changes.