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CONTACT US

AUDIENCE SERVICES PHONEROOM HOURS OF OPERATION

1.800.461.3333

Monday: 10AM - 6PM
Tuesday - Saturday: 10AM - 7PM
Sunday: 12PM - 4PM

Monday July 1: CLOSED

General Ticket Policy

We regret that you are unable to make it to your performance. Please note that all ticket sales are final and there are no refunds or exchanges. Please read our full terms and conditions.
 
Tickets are transferable to family or friends, or you can donate them to KIDS UP FRONT for a tax receipt.
 
However, if you are a current subscriber in good standing, please note that you have access to the exclusive benefit of free & flexible ticket exchanges (some restrictions apply). Please reach out to us at 1.800.461.3333 or exchange your tickets online at least 48 hours prior to your show.

Mirvish Productions is proud to be partnered with KIDS UP FRONT to provide an avenue for Mirvish patrons to donate tickets to deserving children and their families who otherwise would not have the opportunity to experience live theatre. How to donate your tickets.

Minimum of 2 tickets required. Seats must be adjacent (no single seats). 72 hours required.

Mirvish Productions is committed to honouring its performance schedule. All performances will proceed as scheduled despite weather conditions.

If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to inclement weather cannot be refunded or exchanged.

Mirvish Productions is committed to honouring its performance schedule. All performances will proceed as scheduled despite traffic delays and public transit service disruptions.

Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to traffic delays or public transit disruptions cannot be refunded or exchanged.

It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time. A missed performance will not be refunded. All ticket sales are final; there are no refunds or exchanges.

Patron Experience

We offer wheelchair-accessible, special access and bariatric seating options at all of our theatres. All venues are equipped with private barrier-free washroom facilities. Guests are welcome to bring their own personal assistive devices; devices, such as walkers, can be stored safely outside the auditorium during the performance. A limited number of courtesy wheelchairs are also available on site.

Due to the unique character of each theatre, the location of seating, number of stairs and access to elevators will vary. See our Venue Access Guides and Maps for more information.

Please contact Audiences Services at 1.800.461.3333 to book accessible seating.

Find out more about Accessibility Services.

Did you lose an item in the theatre?

Call 1.800.461.3333
Press 4 for Lost and Found
Email: lostandfound@mirvish.com

Live theatre, and art in general, is a subjective experience. Our programming is intended to excite, entertain, and even challenge our audience – it is impossible to please everyone.

Some of our shows may contain: nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While Mirvish Productions and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket-holders and their guests are responsible for determining whether show content is appropriate for them (by visiting mirvish.com, reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.

All ticket sales are final; there are no refunds or exchanges.

NEED ADDITIONAL ASSISTANCE?

Please fill out the form below and we will respond to you within 3 business days. 

When You Can Expect To Hear From Us

Thank you for your inquiry. Our email inbox is monitored from Monday to Friday 9AM to 5PM. If your inquiry is urgent or time-sensitive, please call Audience Services at 1.800.461.3333. See hours.

We are experiencing a higher volume of emails so responses may be delayed. Please also note that we do not provide call backs. If you would like to speak to a representative, please call us at the number stated above. 


Our Administrative Office

322 King St West
Suite 400
Toronto, Ontario
M5V 1J2

The accessibility entrance to 322 King St West is located at the back of the building, off Pearl St. To gain access, call 416.593.0351, Monday to Friday between 10AM-5PM.

FAQS

Got a question? We're here to answer! Read our FAQs.

Lost & Found

Did you lose an item in the theatre?

Call 1.800.461.3333
Press 4 for Lost & Found
Email: lostandfound@mirvish.com

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