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AUDIENCE SERVICES PHONEROOM HOURS OF OPERATION
Monday: 10AM - 6PM
Tuesday - Saturday: 10AM - 7PM
Sunday: 12PM - 4PM
General Ticket Policy
Mirvish Productions is proud to be partnered with KIDS UP FRONT to provide an avenue for Mirvish patrons to donate tickets to deserving children and their families who otherwise would not have the opportunity to experience live theatre. How to donate your tickets.
Minimum of 2 tickets required. Seats must be adjacent (no single seats). 72 hours required.
Mirvish Productions is committed to honouring its performance schedule. All performances will proceed as scheduled despite weather conditions.
If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to inclement weather cannot be refunded or exchanged.
Mirvish Productions is committed to honouring its performance schedule. All performances will proceed as scheduled despite traffic delays and public transit service disruptions.
Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to traffic delays or public transit disruptions cannot be refunded or exchanged.
It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time. A missed performance will not be refunded. All ticket sales are final; there are no refunds or exchanges.
We offer wheelchair-accessible, special access and bariatric seating options at all of our theatres. All venues are equipped with private barrier-free washroom facilities. Guests are welcome to bring their own personal assistive devices; devices, such as walkers, can be stored safely outside the auditorium during the performance. A limited number of courtesy wheelchairs are also available on site.
Due to the unique character of each theatre, the location of seating, number of stairs and access to elevators will vary. See our Venue Access Guides and Maps for more information.
Please contact Audiences Services at 1.800.461.3333 to book accessible seating.
Did you lose an item in the theatre?
Press 4 for Lost and Found
Live theatre, and art in general, is a subjective experience. Our programming is intended to excite, entertain, and even challenge our audience – it is impossible to please everyone.
Some of our shows may contain: nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While Mirvish Productions and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket-holders and their guests are responsible for determining whether show content is appropriate for them (by visiting mirvish.com, reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.
All ticket sales are final; there are no refunds or exchanges.
When You Can Expect To Hear From Us
Thank you for your inquiry. Our email inbox is monitored from Monday to Friday 9AM to 5PM. If your inquiry is urgent or time-sensitive, please call Audience Services at 1.800.461.3333. See hours.
We are experiencing a higher volume of emails so responses may be delayed.
Call Us 1.800.461.3333
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Our Administrative Office
The accessibility entrance to 322 King St West is located at the back of the building, off Pearl St. To gain access, call 416.593.0351, Monday to Friday between 10AM-5PM.
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Lost & Found
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