How can we help?

We regret that you are unable to make it to your performance, but all ticket sales are final and there are no refunds or exchanges. Please read our full terms and conditions.

You can transfer your tickets to family or friends, or donate them to KIDS UP FRONT.

Mirvish Productions is proud to be partnered with KIDS UP FRONT to provide an avenue for Mirvish patrons to donate tickets to deserving children and their families who otherwise would not have the opportunity to experience live theatre. How to donate your tickets.

Minimum of 2 tickets required. Seats must be adjacent (no single seats). 72 hours required.

Did you lose an item in the theatre?

Call 1.800.461.3333
Press 4 for Lost & Found
Email: lostandfound@mirvish.com

We offer wheelchair-accessible, special access and bariatric seating options at all of our theatres. All venues are equipped with private barrier-free washroom facilities. Guests are welcome to bring their own personal assistive devices; devices, such as walkers, can be stored safely outside the auditorium during the performance. A limited number of courtesy wheelchairs are also available on site.

Due to the unique character of each theatre, the location of seating, number of stairs and access to elevators will vary. See our Venue Access Guides and Maps for more information.

Please contact Audiences Services at 1.800.461.3333 to book accessible seating.

Find out more about Accessibility Services.

Mirvish Productions is committed to honouring its performance schedule. All performances will proceed as scheduled despite weather conditions.

If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to inclement weather cannot be refunded or exchanged.

Mirvish Productions is committed to honouring its performance schedule. All performances will proceed as scheduled despite traffic delays and public transit service disruptions.

Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to traffic delays or public transit disruptions cannot be refunded or exchanged.

It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time. A missed performance will not be refunded. All ticket sales are final; there are no refunds or exchanges.

Live theatre, and art in general, is a subjective experience. Our programming is intended to excite, entertain, and even challenge our audience – it is impossible to please everyone.

Some of our shows may contain: nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While Mirvish Productions and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket-holders and their guests are responsible for determining whether show content is appropriate for them (by visiting mirvish.com, reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.

All ticket sales are final; there are no refunds or exchanges.