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This page last updated on October 22, 2021

COVID-19 Audience Safety Measures

We are delighted to welcome you back to the Mirvish theatres! The safety of our staff, artists and audience is our priority. We have put in place a number of measures in accordance with the Province of Ontario’s reopening plan, and we thank you in advance for your cooperation.

WHAT TO EXPECT DURING YOUR VISIT TO THE THEATRE

Vaccination

The requirement of our patrons to be fully vaccinated also means that all of our staff, artists and crew must be fully vaccinated to enter and work at the Mirvish theatres.

Proof of Vaccination – All patrons 12 years of age or older, upon entry to the theatre, must provide the following documentation:

  • Government issued ID (i.e. driver’s license, health card or passport) that matches the proof of full vaccination documentation.
  • Receipt of full COVID-19 vaccination OR enhanced vaccine certificate issued by the public health authority that administered the vaccine, meaning the full series of a World Health Organization (WHO) approved COVID-19 vaccine or combination of accepted vaccines, received at least 14 days prior to the performance date. Documentation, which can be displayed on a mobile device or printed. For patrons who received their vaccinations in Ontario, documents can be accessed at covid19.ontariohealth.ca.

Patrons who cannot be vaccinated for medical reasons must present written proof of a medical reason, provided by either a physician or nurse practitioner, and a completed COVID-19 medical exemption form. Patrons who cannot be vaccinated on grounds of religion or creed must provide a letter from a faith leader outlining membership with the religion/creed and reason for being unvaccinated, plus a completed COVID-19 religious/creed exemption form. Forms can be obtained by emailing audienceservices@mirvish.com. In addition to the documents, a proof of a negative COVID-19 rapid antigen test from a healthcare provider taken within 24 hours of the performance start time must be presented. Self-administered at-home tests will not be accepted.

Children under the age of 12 must provide a negative COVID-19 rapid antigen or PCR test from a healthcare provider taken within 48 hours of the performance start time. 

Patrons unable to provide this documentation will not be admitted.

Masks

All visitors and staff will be required to wear a mask that fully covers the nose, mouth and chin at all times during their visit to the theatre. Masks should fit snugly against the face without gaps; cloth masks should have at least two layers of fabric. Neck gaiters and bandanas are not permitted.

Contactless Ticketing

We suggest contactless entry by choosing mobile tickets for your method of delivery. Mobile tickets can be presented on a digital device, printed or accessed through the Mirvish App.

Flexibility

Read the complete COVID-19 Mirvish Ticket Guarantee. If you, or any member of your party, are in quarantine or isolation, have come in contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, do not come to the theatre. We are offering flexible ticket options prior to the date on your tickets. Please call 1.800.461.3333 or email audienceservices@mirvish.com.

Sanitization Stations

We ask that you use the hand sanitizer provided as you enter the theatre. Sanitizer can also be found at designated points throughout the venue. 

Cleaning

Enhanced cleaning measures have been put into place before, during and after each performance. Common contact surfaces and washrooms are regularly sanitised by our on-site cleaning team.

Ventilation

Our theatres are equipped with state-of-the art ventilation and filtration systems which introduce fresh air at regular intervals.

Contact Tracing

For contact tracing purposes, the ticket purchaser will be considered the primary contact for any guests and will be expected to have contact info for each member of their party.

Physical Distancing

For our production of Blindness, measures have been put into place to keep our patrons at least 2 metres apart from other patrons throughout their visit to the theatre.

We are here to help! – Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, please don’t hesitate to ask.