COVID-19 RELATED FAQS

We’re here for you if you need us

We are hopeful that we will be able to re-open our theatres this autumn. Certain other countries have re-opened their theatres or are about to. Australian theatres have been operating since January 2021. Theatres in the UK are poised to re-open at 100% on June 21. In the United States, theatres are now open at 25% and are gearing up to open at 100% in September. In each of these cases, government public health officials have  provided the timeline, framework and protocols for a safe re-opening. It will be the same in Canada. We will not act alone; we will take all our directives from government and public health officials. We will update you as new details are available.

Updated May 7, 2020

After many conversations with our friends at HAMILTON, we can now tell you the show will indeed return to Toronto to resume the engagement that was cut short on March 13, 2020.

The HAMILTON producers’ new goal is to return to Toronto within an 18-month period from now. The exact dates are not yet known, but it is the producers’ intention to restart HAMILTON in Toronto at their earliest opportunity. 

Of course, none of this can happen until the health and safety of the audience, artists and staff have been assured by our  public health officials. 

In the scheme of things, 18 months is not that far away. It may very well be that long before total public safety is restored, and you will be able to celebrate at HAMILTON.

Those ticket-holders with tickets to performances that were cancelled who choose to retain the value of their tickets as a credit for HAMILTON will have first priority for tickets to the new engagement at the same price and in they same section as the original tickets.

Those who opt for a refund will not have this privilege, but will have access in second position.

Once the new dates of HAMILTON have been finalized, those who had with tickets to performances that were cancelled will be the first be be notified.

In the meanwhile, be well, stay safe and make the most of the valuable time at home with your loved ones.

When a show is cancelled, the most secure and efficient way to deal with the value of tickets is to automatically turn the total amount (the face value of the ticket plus any service charges) into Mirvish account credits for each original purchaser.

This guarantees that you will not lose your money and that your personal information, such as credit card details, are not compromised.

These credits will live in your Mirvish/TicketKing account and are yours to use as you choose in the future.

You can use the credits to purchase tickets to any future show and/or to pay for a subscription.

You can even choose to turn part or all of the credits into a gift card, which would make a very thoughtful and entertaining gift.

Credits never expire and can be converted into a full cash refund at any time. They offer the most flexibility.

You actually don’t have to do anything. We will automatically credit your account with the full value of your tickets (including all service fees). 

If you have tickets to more than one cancelled show, you will receive an email with the full amount of credit issued.

A Mirvish credit is also the best way to support the performing arts as it will provide future work for the artists, backstage artisans, ushers, box office personnel and all the other people who make theatre possible in Toronto. A credit is your vote of confidence in the return of a strong and vibrant artistic community.

Login into your account.  Go to ACCOUNT in upper left corner.  Click CHECK AVAILABLE MIRVISH/TICKETKING CREDIT.

Yes. When we have shows on-sale you will be able to access and use your credit online.

Once you have a credit, you may want to convert it into a refund. Please call 1.800.461.3333 from Monday to Friday 10 AM - 3 PM.

To apply your credit to a renewed 2020/21 Subscription on an instalment plan or towards your un-renewed Subscription seats, you may email subscriptions@mirvish.com with your subscriber number or call 1.800.461.3333 from Monday to Friday 10 AM - 3 PM.

Refunds cannot be reversed once processed; banks will be notified when a refund is processed to a closed account and will forward the funds to the active account.

Upcoming performances can be seen by logging into your online account (which may include performances that have been cancelled but not yet processed). Details and use of available credit can only be obtained at this time by calling 1.800.461.3333 from Monday to Friday 10 AM - 3 PM.

You can apply for a GIFT CERTIFICATE or request a refund. This would be credited to the person who purchased the tickets.

Don't worry! We can locate you by the email address you used to make the purchase.

We've long warned about the perils of purchasing from a re-seller: no guarantee of authenticity of tickets; exorbitant mark-ups from the face value of tickets; and no recourse should something happen, such as Covid-19. Unfortunately, we cannot help you. You need to contact the website or person you bought your tickets from.

In consideration of the rapidly evolving situation around Coronarvirus-19 and the recommendations made by Public Health Ontario and Toronto Public Health we have made the decision to postpone our public on sale date until further notice. We will continue to monitor the situation closely and to stay in contact with government and health organisations in Canada to ensure we are following the very latest advice.

We understand that this delay is disappointing; please remember that this postponement is temporary. We will provide updates about the Harry Potter and the Cursed Child public on sale at mirvish.com and harrypotteronstage.com/ca.

Thank you for your understanding in this rapidly developing situation, where the health and safety of audiences and staff must come first. We look forward to sharing a magical experience with you very soon.