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Accessibility

Patrons requiring wheelchair or other special-needs seating at any of our venues are asked to call TicketKing at either 416.872.1212 or 1.800.461.3333 for assistance in finding the best available seating alternatives.

Assisted Seating

The Royal Alexandra Theatre is a National Historic Landmark building of 19th-century design. It has no elevators or escalators, with stair access only to the 2 balconies, with the upper balcony having a steep rake. Wheelchair seating is available in the orchestra (main floor) only and is accessible directly from the street without any steps. There is one wheelchair-accessible washroom on the orchestra level, off the main lobby.

Facilities for the Hearing-Impaired

The Royal Alexandra, the Princess of Wales, the Ed Mirvish and the Panasonic are all equipped with infra-red listening systems for the benefit of the hearing-impaired. These systems require use of headsets which are available, free of charge, at the theatre coat-check counters (at the lobby concession desk in the Royal Alexandra).

There are two types of headsets available, the "stethoscope" style for people who don't use hearing aids and the "neck loop" for use with a hearing aid (with the aid switched to the 'T' position). "Stethoscope" headsets require no advance reservation. Patrons requiring the "neck loop" are asked to call the theatre at 416-593-1840 ext 768 - Monday to Friday from 9am to 5pm, or to email jsandham@mirvish.com, in order to reserve a headset as there are limited numbers. Patrons borrowing headsets will be asked to leave a piece of photo ID or credit card (as a form of security deposit) which will be given back when the undamaged headset is returned, following the performance.

Further Information

If you wish any further information about any of our facilities, please call TicketKing at 416.872.1212 or, toll free, at 1.800.461.3333. You may also email us with any questions or comments at info@mirvish.com

 

Assisted Seating

The Princess of Wales is a modern building, dating from 1993, and features lobby elevators that service all levels of the theatre. Wheelchair and other assisted seating is available in the orchestra, the dress circle and the balcony. Elevators also service the lower lounge and the parking garage beneath the theatre (note that elevators up from the parking garage exit to the street, beside the main entrance, and not into the theatre itself).

Patrons seeking wheelchair or other special-needs seating are asked to please call TicketKing at either 416.872.1212 or 1.800.461.3333 for assistance in finding the best available seating in all price ranges.

Facilities for the Hearing-Impaired

The Royal Alexandra, the Princess of Wales, the Ed Mirvish and the Panasonic are all equipped with infra-red listening systems for the benefit of the hearing-impaired. These systems require use of headsets which are available, free of charge, at the theatre coat-check counters (at the lobby concession desk in the Royal Alexandra).

There are two types of headsets available, the "stethoscope" style for people who don't use hearing aids and the "neck loop" for use with a hearing aid (with the aid switched to the 'T' position). "Stethoscope" headsets require no advance reservation. Patrons requiring the "neck loop" are asked to call the theatre at 416-593-1840 ext 768 - Monday to Friday from 9am to 5pm, or to email jsandham@mirvish.com, in order to reserve a headset as there are limited numbers. Patrons borrowing headsets will be asked to leave a piece of photo ID or credit card (as a form of security deposit) which will be given back when the undamaged headset is returned, following the performance.

Further Information

If you wish any further information about any of our facilities, please call TicketKing at 416.872.1212 or, toll free, at 1.800.461.3333. You may also email us with any questions or comments at info@mirvish.com

Assisted Seating

The Ed Mirvish is a two-level theatre, with orchestra and mezzanine seating. The orchestra is on the second floor of the building, one storey above street level. There is an elevator at the box office entrance, 244 Victoria St., that goes from street to orchestra level. The mezzanine, however, has no elevator service; wheelchair seating is available on the orchestra level only.

Patrons seeking wheelchair or other special-needs seating are asked to please call TicketKing at either 416.872.1212 or 1.800.461.3333 for assistance in finding the best seating options.

Facilities for the Hearing-Impaired

The Royal Alexandra, the Princess of Wales, the Ed Mirvish and the Panasonic are all equipped with infra-red listening systems for the benefit of the hearing-impaired. These systems require use of headsets which are available, free of charge, at the theatre coat-check counters (at the lobby concession desk in the Royal Alexandra).

There are two types of headsets available, the "stethoscope" style for people who don't use hearing aids and the "neck loop" for use with a hearing aid (with the aid switched to the 'T' position). "Stethoscope" headsets require no advance reservation. Patrons requiring the "neck loop" are asked to call the theatre at 416-593-1840 ext 768 - Monday to Friday from 9am to 5pm, or to email jsandham@mirvish.com, in order to reserve a headset as there are limited numbers. Patrons borrowing headsets will be asked to leave a piece of photo ID or credit card (as a form of security deposit) which will be given back when the undamaged headset is returned, following the performance.

Further Information

If you wish any further information about any of our facilities, please call TicketKing at 416.872.1212 or, toll free, at 1.800.461.3333. You may also email us with any questions or comments at info@mirvish.com 

Assisted Seating

The Panasonic Theatre features two levels of seating, with an elevator from the lobby to the second level. Please note, however, that the upper level is stepped and raked (angled) and may not be suitable for those with difficulty walking or stair-climbing. Wheelchair seating is available in the orchestra (ground-floor) area only.

Patrons requiring seating assistance are urged to call TicketKing at 416.872.1212 or toll-free at 1.800.461.3333. The TicketKing Phone Centre is available to take your calls Mon. to Sat. 9AM(ET) to 8PM(ET), and Sun. from 11AM to 6:30PM.

Facilities for the Hearing-Impaired

The Panasonic Theatre is equipped with an infrared hearing assisted system for the benefit of the hearing-impaired. These systems require use of headsets which are available, free of charge.

There are two types of headsets available, the "stethoscope" style for people who don't use hearing aids and the "neck loop" for use with a hearing aid (with the aid switched to the 'T' position). "Stethoscope" headsets require no advance reservation. Patrons requiring the "neck loop" are asked to call the theatre at 416-593-1840 ext 768 - Monday to Friday from 9am to 5pm, or to email jsandham@mirvish.com, in order to reserve a headset as there are limited numbers. Patrons borrowing headsets will be asked to leave a piece of photo ID or credit card (as a form of security deposit) which will be given back when the undamaged headset is returned, following the performance.

Further Information

If you wish any further information about any of our facilities, please call TicketKing at 416.872.1212 or, toll free, at 1.800.461.3333. You may also email us with any questions or comments at info@mirvish.com

Thank you for visiting Mirvish Productions. How we interact with our customers is very important to us. In fulfilling our mission, we strive at all times to provide our services in a way that respects the dignity and independence of all our customers. Your feedback is vital to help us continue to improve the high quality of services we are committed to providing our customers. We would like to hear your comments, questions and suggestions about the provision of our services regarding customer accessibility.

Please fill out the form below and submit it electronically or download the customer accessibility feedback form and return to by mail to:

Mirvish Productions
Suite 300
284 King Street West
Toronto, ON
M5V1J2

Please enter your first name
Please enter your last name
Please enter your email address
Please confirm email address
Please select your location
Please enter the date & time of your visit
Please indicate if we responded to your needs today
Please indicate if our customer service provided to you in an accessible manner
Please explain below
Please indicate if you could access our goods and services
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Please add any other comments you may have below

Accessibility for Ontarians with Disabilities

Ed Mirvish Enterprises Limited (EMEL) is committed to providing a barrier-free environment for all stakeholders including our patrons/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. EMEL will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the Act.

Dignity – goods and services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.

Independence – Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.

Integration – Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.

Equal Opportunity – Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.

You are welcome to review a full copy of our accessibility documents. These documents are available in alternate format upon request. Please contact our customerservice@ticketking.com for assistance:

EMEL Customer Service Accessibility policy

EMEL Multi-Year Accessibility plan updated August 2016

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