Our audiences will have the comfort in knowing that new safety measures have been put into place, including: requirement for all staff and patrons to be fully vaccinated, enhanced cleaning procedures, sanitization stations located throughout the theatres and state-of-the-art ventilation systems for robust fresh-air exchange. Visit our Audience Safety Measures for more information.

Read the complete COVID-19 Mirvish Ticket Guarantee. If you, or any member of your party, are in quarantine or isolation, have come in contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, do not come to the theatre. We are offering flexible ticket options prior to the date on your tickets. Please call 1.800.461.3333 or email audienceservices@mirvish.com. 

Yes, all visitors and staff will be required to wear a mask that fully covers the nose, mouth and chin at all times during their visit to the theatre. Masks should fit snugly against the face without gaps; cloth masks should have at least two layers of fabric. Neck gaiters and bandanas are not permitted.

Yes, full proof of vaccination is required.

The requirement of our patrons to be fully vaccinated also means that all of our staff, artists and crew must be fully vaccinated to enter and work at the Mirvish theatres.

Proof of Vaccination

All patrons, 12 years of age or older, must be fully vaccinated to enter the theatre and must provide the following documentation:

• Receipt of full COVID-19 vaccination OR enhanced vaccine certificate issued by the public health authority that administered the vaccine, meaning the full series of a World Health Organization (WHO) approved COVID-19 vaccine or combination of accepted vaccines, received at least 14 days prior to the performance date. Documentation can be displayed on a mobile device or printed. For patrons who received their vaccinations in Ontario, documents can be accessed at covid19.ontariohealth.ca.
• Government issued ID (i.e. driver’s license, health card or passport) that matches the proof of full vaccination documentation.

Children under the age of 12

• Children under the age of 12 must provide a negative COVID-19 rapid antigen test from a healthcare provider taken within 72 hours of the performance start time. Rapid antigen tests are available at Shoppers Drug Mart. Self-administered at-home tests will not be accepted.

Medical Exemptions

• Patrons who cannot be vaccinated for medical reasons must present written proof of a medical reason, provided by either a physician or nurse practitioner, and a completed COVID-19 medical exemption form. Patrons who cannot be vaccinated on grounds of religion or creed must provide a letter from a faith leader outlining membership with the religion/creed and reason for being unvaccinated, plus a completed COVID-19 religious/creed exemption form. Forms can be obtained by emailing audienceservices@mirvish.com. In addition to the documents, a proof of a negative COVID-19 rapid antigen test from a healthcare provider taken within 72 hours of the performance start time must be presented. Self-administered at-home tests will not be accepted. Patrons unable to provide this documentation will not be admitted.

Patrons unable to provide this documentation will not be admitted.

We offer two subscription packages. The Main Season offers subscribers 6-7 shows a year consisting of world premiere productions, Broadway and West End musicals and riveting new plays. The Off-Mirvish season typically has 3-4 shows each season and provides audiences with cutting-edge dramas and musicals.

When you purchase a Mirvish subscription you are purchasing all the shows offered in that season, which typically runs from September until June. Subscribers receive first access to seats for shows before the general public

As Mirvish Productions brings in shows from all over the world, the playing dates, theatres and the number of shows offered will adjust season by season.

In February or March of each year, subscribers are given the opportunity to renew their seats into the next season.

When purchasing a subscription online or by phone, seating will be assigned by best availability at each of the four Mirvish theatres, regardless if a venue is being used that season or not. These seats are called ‘base seats.’ These base seats are your seats and are carried over every time you renew, so you know exactly where you are sitting. If you decide not to renew your seats, they will be released for sale.

Your base seats for each venue are then used to assign your seats into each show in the season. Dates are assigned by Mirvish Productions, and can be exchanged (subject to availability) to suit your schedule.

ORCHESTRA seats are the seats on the first floor of a theatre. All our theatres have three sections in the orchestra seating area. Sections are indicated “right,” “left,” or “centre” orchestra.

The DRESS CIRCLE (Princess of Wales Theatre & Royal Alexandra Theatre) or the MEZZANINE (Ed Mirvish Theatre) is the first balcony in the theatre.

The BALCONY (Princess of Wales Theatre, CAA Theatre & Royal Alexandra Theatre) contains the uppermost seats in a theatre and is the third level of seating in the theatre.

Main Season tickets will be sent approximately two months before the first performance of each show. Off-Mirvish tickets are mailed together prior to the first production.

You can choose to receive your tickets by regular mail or mobile by email. Should you need to change your preferred method of delivery at any time, please contact Audience Services at 1.800.461.3333.

Your performance date and time for each Subscription show are not confirmed until tickets are delivered. Adjustments can be made during the seating process.

Subscription tickets can be exchanged at no charge, but must be exchanged a minimum of two business days prior to the performance date. Ticket exchanges can be made by phone and are subject to seating availability.

Please contact Mirvish Audience Services at 1.800.461.3333 to inquire about accessible seating and services. You may also visit Accessibility to learn more.

All of our theatres are equipped with assisted listening systems - the Sennheiser FM system, in use at The Royal Alexandra Theatre and Princess of Wales Theatre, and the Sennheiser infrared system, at the Ed Mirvish Theatre and CAA Theatre. These systems require the use of headsets, with options in two styles: the induction loop (used in combination with hearing aids that have telecoil or T-switch capability), and the stethoset (U-shaped receiver with earbuds that go directly in the ear).

Headsets are available to borrow, free of charge. Quantities are limited. Please reserve in advance by contacting assistedlistening@mirvish.com.

By providing your email address we will be able to keep in contact with you throughout the season regarding important Subscriber information. We will also provide you with preshow emails so you don’t miss your performance.

If you require any changes to your subscription, please call Mirvish Audience Services at 1.800.461.3333 or send us an email at audienceservices@mirvish.com.

Please contact Mirvish Audience Services at 1.800.461.3333 to cancel your subscription seats. A $25.00 per seat cancellation fee will apply if a subscription is cancelled after the first performance. In addition, you will be charged the regular box office ticket price, plus service charges, on any past performances and extra ticket purchases. All refunds will be issued according to the original method of payment.

Mirvish Productions will do its best to accommodate subscribers who miss their performance into a future performance of the same production and engagement. A $10.00, per ticket, replacement fee applies. Reseating is at the discretion of Mirvish Productions and is subject to availability. There is no guarantee of replacing tickets into future performances.

If you require a replacement card or would like additional Subscriber Cards, please contact Mirvish Audience Services at 1.800.461.3333.

The Mirvish Subscriber Card unlocks a number of benefits.

Receive a 15% discount on food and beverage ordered at any of the bars and concessions located in the Mirvish theatres. Present your Subscriber card prior to placing your order. The Subscriber Card cannot be used at roving ushers in the auditorium or for merchandise.

Present your Subscriber Card at one of our participating restaurants to receive a discount on your meal and enjoy. An up-to-date listing can be found here. Conditions apply.

Present your Subscriber Card to receive a $4.00 parking discount at the Mirvish parking garage (Princess of Wales Theatre). Discount is only valid during Subscription shows taking place at either the Princess of Wales or Royal Alexandra Theatres. Valid for one use, per Subscription show.

Subscribers to the 2019/20 Season were unable to use all the benefits available to them for that season due to the closure of our theatres caused by COVID-19. One of the benefits included the use of Mirvish money loaded onto their Subscriber Card. 

With the full re-opening of our theatres in November 2021, Mirvish Productions will now extend the availability of the Mirvish money to any unrenewed subscribers until June 30, 2022. Your money will only be accessible through the Mirvish App.  If you wish to request a physical card, email audienceservices@mirvish.com.

Subscribers who have renewed for the 2021/22 Season, your Mirvish money will not expire, though new cards will be issued.

For complete terms of use of the Mirvish Subscriber Card, please visit our Terms and Conditions of Ticket Sales.