Ticket Information
For ticketing and customer service inquiries please email customerservice@ticketking.com
Tickets for all performances at the Royal Alexandra Theatre, the Princess of Wales Theatre, the CAA Theatre, the Ed Mirvish Theatre, the Elgin and Winter Garden Theatre - and for other special events for which TicketKing acts as agent - can be purchased online through this website, by telephone to TicketKing, or at the theatre box offices. Please note that all tickets purchased online or by phone are subject to service charges that may vary from event to event. Service charges are the same online and by phone. We accept the following payment types: American Express, Discover Card, MasterCard, MasterPass, MasterCard Debit, VISA, and Visa Debit. There are NO service charges on purchases made at the box offices of the theatres.
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Mirvish Productions offers open-captioned performances for select shows. Patrons are advised to email your inquiries to groups@mirvish.com or call TicketKing at 416.872.1212 or toll-free at 1.800.461.3333 for more information. |
Babes in arms or children under the age of two (2) are not permitted in the theatre.
Tickets may also be purchased by cash, debit or credit card at venue box offices. There is no service charge. All ticket sales are final; there are no refunds or exchanges.
TICKETKING, the Official Ticket Agent for the Mirvish Theatres, offers a secure server available for online transactions 7 days a week, 24 hours a day.
Online payments are by credit card only. TicketKing accepts MasterCard, Visa and American Express cards. There are service charges for online orders that may vary with different events. Each ticket includes HST and a $3.25 CIF charge. All ticket sales are final; there are no refunds or exchanges
The online system chooses best available seating for each performance. Patrons seeking specific seats, or requiring wheelchair or other special-needs seating are asked to please call TicketKing at either 416.872.1212 or 1.800.461.3333 for assistance in finding the best seating.
Call TicketKing at 416.872.1212 or toll-free at 1.800.461.3333
The TicketKing Phone Centre is available to take your calls:
Monday - Friday: 9:00am to 8:00pm
Saturday: 10:00am to 8:00pm
Sunday: 12:00pm to 4:00pm
Telephone payments are by credit card only. TicketKing accepts MasterCard, Visa and American Express cards. There are service charges for telephone orders that may vary with different events. Each ticket includes HST and a $3.25 CIF charge. All ticket sales are final; there are no refunds or exchanges.
If you have purchased the optional 'Booking Protect' refund protection with your purchase and you believe that you are entitled to a refund, please first consult their terms and conditions for more information.
You can find more information about Booking Protect on your order page on your TicketKing account.
If you would like to make a claim against your coverage, please contact Booking Protect directly at bookingprotect.com/refund. Booking Protect will deal with all aspects of your claim.
Please note: Booking Protect is our refund protection partner. They are a separate company from Mirvish / TicketKing and they will only be able to assist customers who have purchased refund protection. They will not be able to answer any questions that you may have related to an event.
Accessibility for Ontarians with Disabilities
Ed Mirvish Enterprises Limited (EMEL) is committed to providing a barrier-free environment for all stakeholders including our patrons/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. EMEL will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the Act.
Dignity
Goods and services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.
Independence
Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.
Integration
Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.
Equal Opportunity
Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.
Accessibility Documents
You are welcome to review a full copy of our accessibility documents which can be downloaded below. These documents are available in alternate format upon request. Please contact our customerservice@ticketking.com for assistance.
EMEL Customer Service Accessibility policy