Ticket Information
For ticketing and customer service inquiries please email audienceservices@mirvish.com
Tickets for all performances at the Royal Alexandra Theatre, the Princess of Wales Theatre, the CAA Theatre, the Ed Mirvish Theatre, - and for other special events - can be purchased online through this website, by telephone, or at the theatre box offices. Please note that all tickets purchased online or by phone are subject to service charges that may vary from event to event. Service charges are the same online and by phone. We accept the following payment types: American Express, Discover Card, MasterCard, MasterPass, MasterCard Debit, VISA, and Visa Debit. There are NO service charges on purchases made at the box offices of the theatres.
Babes in arms or children under the age of two (2) are not permitted in the theatre.
Tickets may also be purchased by cash, debit or credit card at venue box offices. There is no service charge. All ticket sales are final; there are no refunds or exchanges.
Online transactions are available 7 days a week, 24 hours a day.
Online payments are by credit card only. We accept the following payment types: American Express, Discover Card, MasterCard, MasterPass, MasterCard Debit, VISA, and Visa Debit. There are NO service charges on purchases made at the box offices of the theatres.There are service charges for online orders that may vary with different events. Each ticket includes HST and a $3.25 CIF charge. All ticket sales are final; there are no refunds or exchanges
The online system chooses best available seating for each performance. Patrons seeking specific seats, or requiring wheelchair or other special-needs seating are asked to please call TicketKing toll-free at 1.800.461.3333 for assistance in finding the best seating.
Call toll-free at 1.800.461.3333.
Audience service representatives are available to take your calls:
Monday - Friday: 10am to 3pm
Saturday: CLOSED
Sunday: CLOSED
Telephone payments are by credit card only. TicketKing accepts MasterCard, Visa and American Express cards. There are service charges for telephone orders that may vary with different events. Each ticket includes HST and a $3.25 CIF charge. All ticket sales are final; there are no refunds or exchanges.
Accessibility for Ontarians with Disabilities
Ed Mirvish Enterprises Limited (EMEL) is committed to providing a barrier-free environment for all stakeholders including our patrons/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. EMEL will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the Act.
Dignity
Goods and services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.
Independence
Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.
Integration
Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.
Equal Opportunity
Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.
Accessibility Documents
You are welcome to review a full copy of our accessibility documents which can be downloaded below. These documents are available in alternate format upon request. Please contact our customerservice@ticketking.com for assistance.
EMEL Customer Service Accessibility policy