Covid-19 Audience Safety Measures

We are delighted to welcome you back to our theatres! The safety of our staff and audience is our priority. We have put in place a number of new measures as part of our re-opening plan, and we thank you in advance for your cooperation. These safety measures apply to all patrons regardless of being partially or fully vaccinated.

YOUR SAFETY IS OUR PRIMARY CONCERN

Illustration of a head wearing a face maskMasks All visitors and staff will be required to wear a mask that fully covers the nose, mouth and chin at all times during their visit to the theatre. Masks should fit snugly against the face without gaps; cloth masks should have at least two layers of fabric. Neck gaiters and bandanas are not permitted.

Illustration of a ticketContactless Ticketing – Only mobile tickets will be available. Simply present your tickets on your mobile device or through the Mirvish App when entering the theatre. You may also print your mobile tickets. Box Office pick up is not available.

Illustration of a 2 people with arrows indicating distancePhysical Distancing – Measures have been put into place to keep our patrons at least 2 metres apart from other patrons throughout their visit to the theatre.

Illustration of pump bottle with a hand underneath facing palm upSanitization Stations – We ask that you use the hand sanitizer provided as you enter the theatre. Sanitizer can also be found at designated points throughout the venue.

Illustration of a one way sign with arrow indicating upAccess – Theatre lobbies, including access to washrooms, will be open a half hour prior to ticketed time. Patrons will be seated 15 minutes prior to curtain. Patron access will be clearly marked with directional arrows and signs located around the venue.

Illustration of a cleaning bottleCleaning Enhanced cleaning measures have been put into place before, during and after each sound installation. Common contact surfaces and washrooms are regularly sanitised by our on-site cleaning team. This show requires the use of headsets, which are sanitized between each installation.

Illustration of fan bladesVentilation  Our theatres are equipped with mechanical ventilation systems which introduce fresh air every 15 minutes.

Illustration of a 24 hr clockFlexibility If you need to cancel your tickets, we are offering flexible ticket exchanges, money left on account or a full refund up to 24 hours prior to the date on your tickets. Please call 1.800.461.3333 or email audienceservices@mirvish.com. Read the complete COVID-19 Mirvish Ticket Guarantee.

Illustration of a 2 people with arrows indicating distanceContact Tracing For contact tracing purposes, the ticket purchaser will be considered the primary contact for any guests and will be expected to have contact info for each member of their party. You will also be asked to complete a short Health Check survey within 24 hours of attending the theatre.

We are here to help! 
Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, please don’t hesitate to ask.