Refund/Exchange Form

All ticket holders will automatically receive a Mirvish credit on their account as their scheduled performance date passes (no action required). If you would prefer a refund or exchange, please fill out the below form and we will fulfill your request as quickly as possible.

Out of an abundance of caution, and in an effort to help limit the spread of the COVID-19 virus, all Mirvish theatres will suspend performances, effective from the matinee today through Sunday, April 12.

Regarding performances beyond April 12, we will continue to monitor the situation as it evolves and will update the community on our website and via email.


The following shows will be affected immediately: COME FROM AWAY,  HAMILTON, SUMMER, US/THEM, GOD IS A SCOTTISH DRAG QUEENSIX GUITARS.

THE BOY FRIEND, ROOM, INDECENT and MISS SAIGON will have the entire engagement cancelled.

Services: The Mirvish Express bus service will be suspended through April 12.

Please fill in the form below and indicate:

  • Credit for use towards a show in the 2020-21 Mirvish season
  • Exchange your tickets for an alternate show
  • Refund

Thank you for your patience.


please enter your email
Please confirm email address
Please submit your first name
Please submit your last name
Please indicate your telephone number
Please enter your order number
Please select your show
This error needs to be corrected
Please indicate what you are requesting
This error needs to be corrected
Please indicate new performance date

Once you have submitted this form you will receive an auto-reply email confirming our receipt of it. If you don’t receive the receipt email, please check to make sure you have completed the form correctly. Also check your Spam filter to make sure our receipt email wasn’t caught in it.

Requests will be processed chronologically by performance date. For instance if your performance date is March 31, it will be processed within a week of that date.

There are more than 125,000 tickets to process. We appreciate and thank you for your patience while we sort through them.

We also ask you to help us keep our phone lines open during this very busy time. The phones should only be used for urgent matters.