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Privacy Policy

At Mirvish Productions we respect your right to privacy and we understand that users of any Mirvish Productions website - including www.mirvish.com and www.ticketking.com - need to be in control of their personal information. "Personal information" includes, but is not limited to, name, address, telephone number, e-mail address and credit card information. Mirvish Productions does not sell, rent, or otherwise disclose any of this information. Mirvish Productions adopted this Privacy Policy to inform users of the www.mirvish.com and www.ticketking.com internet sites and how the sites collect, store and use personal information submitted by users.

Collection of Information

Certain applications on the www.mirvish.com and www.ticketking.com internet sites may require users to register or to provide personal information in order to make a commercial transaction (e.g. purchase tickets to a show), to enter a contest/promotion, or to subscribe to a newsletter. This information is collected on behalf of Mirvish Productions and TicketKing and is shared with a limited number of authorized third parties to assist in creating a more personalized purchasing experience. Note that no financial information (e.g., credit card numbers) are shared, and all information is stored securely and in encrypted form.

Mailing Lists (ESTAGE, ENEWS, Groups, Onstage, Show-Related Emails)

Mirvish Productions provides a number of free email-based communications:


You will only receive ESTAGE if you sign-up expressly through Mirvish.com or through the TicketKing Call Centre. ESTAGE will be sent periodically with special offers, updated information and new services.


ENEWS/SPECIAL OFFERS will be sent to those who sign-up expressly through Mirvish.com, through the TicketKing Call Centre or those who have made a purchase with Mirvish Productions or TicketKing (and provide an email address).

Group Communications

Group Communications will only be sent to those who have made a purchase on behalf of a group, via Mirvish Productions' Group Sales team or for those who have expressly opted-in via the Mirvish Productions Group Sales Team.


ONSTAGE is Mirvish Productions' email newsletter exclusively for Season Subscribers. Only those subscribed to the current Mirvish Productions Theatre Season will be opted in to this communication.

Show-Related Emails

As a service to our customers, show-related emails will be sent both in advance and after a performance they have purchased tickets to highlighting key information about the performance.

Any electronic correspondence sent to you by Mirvish Productions will always offer you the option to be removed from the e-mail/electronic mailing list.Remove Information

If you wish to be removed from the mailing list, visit the Mirvish Productions mailing list webpage at http://www.mirvish.com/estage and follow the unsubscribe instructions.

Modify Information

You may contact Mirvish Productions directly at:

Mirvish Productions
284 King Street West, 4th Floor
Toronto, Ontario, Canada M5V 1J2


Email Communications aresent through an Email Marketing System (EMS) that is managed by Transcontinental Inc. and through the AudienceView ticketing software.

Online Transactions

An Email address is required when making a purchase online through the www.ticketking.com or www.mirvish.com internet sites in order to complete the transaction. Email addresses provided through this are used to send you a confirmation of your transaction, pre-show reminders, post show thank you emails and special offers/E-News emails. You may unsubscribe from these communications at any time through the unsubscribe link found in these emails. Under Canada’s Anti-Spam legislation, individuals can be sent commercial electronic messages from an organization with whom they have an existing business relationship or who have expressly opted-in to receive communications. For more details on CASL, you can read the legislation in its full form at the Government of Canada’s website http://laws-lois.justice.gc.ca/eng/acts/E-1.6/

Information to Third Parties/Contests and Promotions

Mirvish Productions may occasionally present a special contest or promotion on its websites or through a mailing list that is obtained through a partnership with another organization(s). To qualify for entry, we may ask you to provide personal information (i.e. name, address, phone number and other demographic information). If we plan to share that information with the other participating partners, we will provide a statement to that effect.

We strongly suggest you read any rules and regulations that are provided for contests and promotions provided through the www.mirvish.com or www.ticketking.com internet sites or through a mailing list, determine how your information is to be used.

Financial information

Mirvish Productions will protect any personal financial information that you share with us. If you make a purchase on-line through www.ticketking.com or www.mirvish.com for any of our productions or any other productions for which TicketKing is an agent, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties. Any web page on our site(s) that requests credit card information is encrypted, using Secure Socket Layer technology for your protection.


Our site includes links to other web sites whose privacy policies we don't control. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information. Mirvish Productions is not responsible for the privacy practices or the content of such web sites.


Mirvish.com and TicketKing.com use remarketing services (including, but not limited to AdRoll and Google AdWords) to advertise on third party websites to previous visitors of our site. This could be in the form of an advertisement on the Google search results page, or a site in the given display networks. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Mirvish and TicketKing websites. Of course, any data collected will be used in accordance with our own privacy policy and the privacy policies of the service providers.

It is important to note that no personal identifying information is gathered or transmitted with this cookie.

You can set preferences for how Google and AdRoll advertise to you using the their respective Ad Preferences pages. You can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.