Hamilton FAQs

Please read all processes and FAQs in their entirety.

There is a four (4) ticket limit per household.

Mirvish.com / TicketKing is the only official retailer for tickets to the Toronto engagement of Hamilton.

Tickets go on sale Monday, October 28 at 9AM, and there are two ways to purchase:

  1. MIRVISH.COM
  2. In-person at the Ed Mirvish Theatre, located at 244 Victoria Street, Toronto

Being in line online or in-person does not guarantee that you will have the opportunity to purchase tickets.

Tickets will not be available by phone.

Online purchases:

  • Visit mirvish.com on a computer, tablet, or smart phone on  Monday, October 28 before 8:59AM.
  • You will be able to enter a virtual waiting room.
  • At 9AM, everyone who is in the waiting room will be randomly assigned a place in the queue. THIS PROCESS IS RANDOM. THERE IS NO ADVANTAGE TO ARRIVING EARLY, AS LONG AS YOU ARE THERE BEFORE 9AM.
  • After 9AM, new people coming into the waiting room will be added to the end of the queue.
  • The waiting room browser tab will say Queue It, and the address bar will say mirvish.queue-it.net. Do not be concerned that it doesn’t say mirvish.com. You’re in the right place!
  • You can enter your email address to be notified when it’s your turn to purchase. The email will come from no-reply@queue-it.net. From the time the email is sent, you’ll have 20 minutes to access the site to begin your purchase, so make sure you check your spam filter as well as your inbox.
  • Once you start the purchase process, you will have 10 minutes to complete your transaction. If you miss your window, you will have to start again at the end of the queue.
  • The name and address on the credit card you use to purchase tickets must match the name and address on your Mirvish account. 
  • A handling fee will apply for online sales.

In-person purchases:

  • On Monday, October 28, 2019 wristbands will be distributed from 8:00AM to 8:45AM, or until the supply runs out. In order to purchase tickets on site, you must have a wristband. Please note, having a wristband does NOT guarantee you will receive tickets to Hamilton. Wristband distribution and waiting area will take place outside on the Victoria Street side of the Ed Mirvish Theatre. There is no overnight camping permitted. Place in line at time of wristband distribution does not determine the order in which tickets can be purchased. A random drawing will occur.

  • At 8:45AM, a lottery will be held to determine the order in which individuals will have the opportunity to purchase tickets. You must be on site when your wristband number is called. If you are not in line when it is your turn to enter the building to purchase tickets, you will miss your opportunity. Line holding is not permitted and only those wearing a wristband are allowed in the ticketing line.

  • Tickets can be purchased with cash, credit card or gift card/certificate. The name and address on the credit card must match the name and address on the Mirvish account. Cash and gift card/certificate purchases require a photo ID with a name that matches the name on the account.

  • Tickets will not be distributed until December 2 at which time they will me mailed out with the exception of cash purchases which can only be picked up at the Box Office the day of performance with valid ID.

What you can do now to prepare:

  • If purchasing online, make sure you have a TicketKing profile at mirvish.com. If you have purchased tickets with us before – online, in person or by phone – you have an account. Now is the time to log in to make sure you remember your password. If you are new to Mirvish Productions (TicketKing), create an account now so it will be ready to go at the on sale. 
  • Identify which performances you’d be able to attend and have an idea of your top five. As tickets become limited, you may need to quickly change to a new desired performance. Do the same for your preferred price levels. 

FAQ's 

WHEN IS HAMILTON COMING TO THE ED MIRVISH THEATRE IN TORONTO?
February 11 – May 17, 2020 

WHEN DO TICKETS GO ON SALE?
On Monday, October 28, tickets will be available online at MIRVISH.COM and in-person at the Ed Mirvish Theatre Box Office (244 Victoria Street) at 9:00AM. NOTE: There will be no phone sales on Monday, October 28. Should there be tickets still available, there will be phone sales available from Wednesday, October 30 through TicketKing at 416-872-1212 or 1-800-461-3333.

HOW WILL TICKET SALES AT THE BOX OFFICE WORK?
Wristbands will be distributed from 8:00AM to 8:45AM, or until the supply runs out, on Monday, October 28, 2019. In order to purchase tickets on site, you must have a wristband. Please note, having a wristband does NOT guarantee you will receive tickets to Hamilton. Wristband distribution and waiting area will take place outside on the Victoria Street side of the Ed Mirvish Theatre. There is no overnight camping permitted. Place in line at time of wristband distribution does not determine the order in which tickets can be purchased. A random drawing will occur. 

At 8:45AM, a lottery will be held to determine the order in which individuals will have the opportunity to purchase tickets. You must be on site when your wristband number is called. If you are not in line when it is your turn to enter the building to purchase tickets, you will miss your opportunity. Line holding is not permitted and only those wearing a wristband are allowed in the ticketing line. 

HOW MANY TICKETS CAN I BUY?
There is a four (4) ticket limit per household. All orders will be reviewed for duplicate accounts, bots or other means being used to circumvent the four (4) ticket limit. Over limit and fraudulent ticket orders may be cancelled without notice. 

WHAT METHOD OF PAYMENT DO YOU ACCEPT?
Cash, credit cards and gift card/certificate will be accepted at the Box Office. Credit card is the only accepted method online. The Ed Mirvish Theatre and TicketKing accept American Express, Discover Card, MasterCard, MasterPass, MasterCard Debit, Visa, and Visa Debit. Note, if you are using a credit card, gift card/certificate you must bring a valid photo ID that matches the name on the credit card. Credit cards must be present in order to be used. 

HOW MUCH WILL TICKETS COST?
Onsale prices will range from $50 to $250 with a limited number of $499 premium seats. Additional fees may apply based on method of purchase. All prices are in Canadian dollars. 

WILL I BE ABLE TO PICK MY SEATS?
No. The ticketing system will assign you the best available seat(s) for your preferred performance/price zone at the time you purchase, regardless of whether you buy online or in-person. 

Decide which performances and price levels meet your needs. Choose several options in case your first choice is not available when your turn to purchase arrives.

I NEED ACCESSIBLE SEATING? HOW CAN I BOOK?
Patrons requiring wheelchair seating are asked to call TicketKing at either 416-872-1212 or 1-800-461-3333.

WHEN WILL I RECEIVE MY TICKETS?
Tickets purchased by credit card online and in-person will be mailed out after December 2, 2019. Allow for two weeks after this date to receive your tickets. All Hamilton tickets will be mailed to the address specified in your account. Digital delivery is not available. 

Tickets purchased by cash at the Box Office will be available for pickup at will-call on the day-of-performance. 

WHAT IF I CAN’T FIND MY TICKETS OR THEY GET LOST IN THE MAIL?
If you have not received your tickets in the mail by December 20, 2019, please notify TicketKing  by email at customerservice@ticketking.com. Once TicketKing has been notified, and it has been determined the ticket purchase was legitimate, the tickets will be reprinted. 

Remember: The reprinted tickets will invalidate your original tickets. 

Reprinted tickets will be held at the Box Office under the original account holder’s name and can only be picked up on the day-of-performance. 

A valid photo ID is required to pick up the reprinted tickets beginning two hours prior to curtain time on the performance date ONLY. 

No exceptions will be made to the process outlined above. 

DO YOU OFFER TICKET REFUND PROTECTION?
Yes. During your online purchase transaction on mirvish.com/TicketKing you will be offered a chance to purchase BOOKING PROTECT. Find out more about BOOKING PROTECT here.

I FOUND TICKETS ONLINE THAT ARE MORE EXPENSIVE THAN YOUR LISTED TICKET PRICES! WHAT GIVES?
You will likely find many reseller sites advertising Hamilton tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase. MIRVISH.COM is the only official source of Hamilton tickets in Toronto. If you purchase through other sources, we are not able to guarantee the validity of your seats and you are very likely to pay far more than the face value price. One clue is that resellers often have prices in U.S. dollars. 

WHAT HAPPENS IF I BUY FROM A RESELLER OR BROKER?
When you buy from an unofficial source:

  • We cannot be responsible for tickets purchased through unauthorized third parties.
  • We cannot guarantee that your tickets are valid and, therefore, cannot guarantee admittance.
  • We cannot replace your tickets if they are lost or stolen.
  • You may be paying much more than the ticket’s face value.
  • We cannot contact you with information regarding time changes, show cancellations or other information.
  • We cannot issue a refund to you in case of an event cancellation. 

HOW DO I PROTECT MY TICKETS?
Each ticket has a one-of-a-kind barcode. Sharing this barcode online can compromise your tickets. Do not share a photo of the barcode on your Hamilton tickets with anyone – especially on social media. Keep them in a safe place. #CoverTheCode. 

WHY IS THERE A FOUR (4) TICKET LIMIT?
The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for Hamilton. Any and all transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than four (4) tickets, or any action that indicates a purchase in excess of the four-ticket limit may be canceled without consideration. 

ARE GROUP SALES AVAILABLE IF I WANT TO PURCHASE MORE THAN THE TICKET LIMIT?
Group sales are no longer available for Hamilton. 

WILL THERE BE A LOTTERY DURING THE ENGAGEMENT?
There will be 40 seats offered for $10 at each performance. Details will be announced closer to the engagement. In the meantime, download the Hamilton app on the App Store and Google Play to be sure you receive lottery updates AND be sure to subscribe to Mirvish Email List at mirvish.com/estage in order to receive updates. In addition, follow Mirvish Productions on Facebook, Twitter and Instagram.

WHAT ARE LIMITED-VIEW SEATS?
Limited-view seats are in locations that may have an obstructed view of the full stage. There are very few limited view seats at the Ed Mirvish Theatre and those will be available for purchase across all sales channels for all performances. 

IS THERE AN OPEN-CAPTIONED PERFORMANCE?
Yes, on Sunday, April 5, at the 2:00PM matinee. 

WILL MORE TICKETS BE RELEASED LATER?
Additional seats may be made available for sale at a later time. Patrons are advised to check MIRVISH.COM and Mirvish Productions social media regularly for updates.

CAN I GET ON A WAITING LIST FOR TICKETS?
There is no waiting list for Hamilton tickets.

WHAT IF I CAN’T ATTEND MY PURCHASED PERFORMANCE?
All sales are final. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets.

ARE THERE ANY DISCOUNTS AVAILABLE?
There are no discounts for Hamilton.

WHAT IS THE RUNNING TIME FOR HAMILTON?
Running time is 2 hours and 45 minutes, including intermission.

IS THERE AN AGE RECOMMENDATION?
Hamilton is recommended for ages 10+. The show contains some strong language. Every patron, regardless of age, must have a ticket. 

IS THE ORIGINAL BROADWAY CAST PERFORMING IN THE TOUR?
The production of Hamilton coming to Toronto will be the “Philip” National Touring Company. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production. For more information about the cast in this North American tour, visit: www.hamiltonmusical.com

WHERE CAN I LEARN MORE ABOUT HAMILTON?

Website: HamiltonMusical.com

Facebook: HamiltonMusical

Instagram: HamiltonMusical

Twitter: @HamiltonMusical

**DON’T GET SCAMMED**

Mirvish.com / TicketKing is the only official retailer for tickets to the Toronto engagement of Hamilton. Other sites have been listing tickets for months. These are likely speculative – the broker lists tickets with the hope that they’ll be able to secure them later and sell for a profit. You can usually tell that a ticket broker sale is speculative because it won’t include a specific row and seat number or may be in U.S. dollars.

Please know that no physical tickets have been distributed yet. They will be mailed out after December 2, 2019.

If you purchase tickets from a vendor other than the TicketKing, we won’t be able to replace lost or stolen tickets, and your ticket might not be legitimate.